Privacy Policy

1. Introduction

Welcome to Crayts ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics collaboration platform.

By using Crayts, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: Name, email address, company name, phone number, and password when you create an account
• Business Information: Company details, billing information, tax identification numbers
• Profile Information: Job title, department, preferences, and other profile details
• Communications: Information you provide when you contact us for support, provide feedback, or communicate through our platform
• Transaction Data: Information related to RFQs, quotations, bookings, shipments, and other business transactions

2.2 Information Automatically Collected

When you use our services, we automatically collect:

• Usage Information: Pages viewed, features used, time spent on the platform, and interaction patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities
• Log Data: Server logs including access times, pages viewed, and other system activity

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraudulent activity
• Personalize your experience and deliver relevant content
• Comply with legal obligations and enforce our terms of service
• Send marketing communications (with your consent where required)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you give us explicit permission to do so, such as when you connect with other users or service providers on our platform.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.

4.3 Business Partners

When you engage with logistics service providers or shippers through our platform, we share necessary information to facilitate the transaction and service delivery.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.5 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to our processing of your personal information
• Restriction: Request restriction of processing of your information
• Withdraw Consent: Withdraw your consent at any time where we rely on consent

To exercise these rights, please contact us at support@crayts.com.

8. Cookies

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers in accordance with applicable laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@crayts.com
• Website: https://crayts.com/contact